Shipping policy

Where we ship

We currently ship within the United States only.

Processing time

Orders are processed and shipped within 1–3 business days (Monday–Friday, excluding holidays). Orders placed on weekends or holidays are processed the next business day.

Shipping options and delivery times

Shipping options and costs are shown at checkout before you pay. Standard shipping usually arrives 3–7 business days after your order ships, and Express shipping usually arrives in 1–3 business days. Delivery times are estimates from the carrier and are not guaranteed.

Order tracking

When your order ships, you will receive an email with a tracking number.

Lost or delayed packages

If your tracking shows no movement for 7 days, or your package is marked delivered but you did not receive it, contact us within 14 days of the ship date and we will work with the carrier to resolve it.

Shipping address

Please double-check your address at checkout. We are not responsible for orders shipped to an incorrect address entered by the customer. If a package is returned to us as undeliverable, we will contact you to arrange reshipment at your cost.

Questions? Contact us at tammydye@baysidemedical.net or (904) 217-4550.